Returns & Refunds Policy

At RS Mart, we value your satisfaction and strive to ensure a smooth shopping experience. If you're not happy with your purchase, we’re here to help. Please read our policy below for complete details on returns, exchanges, and refunds.

1. Return Eligibility
You may request a return if:

The product is unused, undamaged, and in its original packaging

You request the return within 7 days of receiving your order

You can provide valid proof of purchase (order ID, invoice, etc.)

2. Non-Returnable Items
Returns will not be accepted for:

Used or damaged items due to customer handling

Personal care or hygiene products (for health and safety reasons)

Items marked as Final Sale or Non-returnable

Digital or downloadable goods

3. How to Request a Return
Email us at info@rstraders.xyz or call us at 01630078912

Provide your order ID, reason for return, and any necessary photo/video evidence

Our support team will verify your request and provide return instructions

Customers are responsible for the return shipping fee (unless the item was defective or incorrect)

4. Refund Process
Once we receive and inspect your returned product:

If approved, we’ll process your refund within 7–10 business days

Refunds are issued to the original payment method (e.g., bKash, Nagad, card)

Shipping charges are non-refundable, unless the return is due to our error

5. Damaged, Defective, or Wrong Items
If you receive a faulty, damaged, or wrong item:

Share clear photos or videos of the issue

We will arrange a replacement or full refund at no extra cost

6. Exchange Policy
Exchanges are available only for:

Defective or wrongly delivered products

Exchanges must be requested within 7 days of delivery

7. Need Help?
For any issues related to returns or refunds, reach out to us:

📧 Email: info@rstraders.xyz
📞 Phone: 01630078912
🌐 Website: www.rstraders.xyz
📱 Facebook: https://www.facebook.com/rsemartbd/