Order Policy

Thank you for shopping at RS Mart. We strive to make your ordering experience smooth, secure, and reliable. Please review our order policy before placing your order.

1. Placing an Order

  • Orders can be placed directly on our website: www.rstraders.xyz

  • Please ensure that all delivery information (name, phone number, address) is accurate.

  • After placing an order, our team will confirm your order via phone or SMS within 24 hours.

2. Order Confirmation

  • An order is considered confirmed only after you respond to our call/SMS.

  • Unconfirmed orders may be delayed or automatically canceled.

3. Order Processing Time

  • Orders are usually processed within 24 hours of confirmation.

  • Orders placed after 6 PM or on weekends/public holidays will be processed on the next working day.

4. Cancellation Policy

  • You can cancel your order before it is shipped by contacting us.

  • Once shipped, cancellation is not allowed. In such cases, you may follow our Returns & Refunds Policy after receiving the product.

5. Payment Methods

We currently accept:

  • Cash on Delivery (COD)

  • bKash, Nagad, and Rocket (Prepaid – instructions provided after confirmation)

Online card payment option coming soon!

6. Bulk & Custom Orders

For bulk orders, corporate gifts, or special requests, please contact us directly. Custom delivery terms may apply.

7. Fraud Prevention

RS Mart reserves the right to:

  • Cancel suspicious or fraudulent orders without notice

  • Refuse service to users who repeatedly place fake or unconfirmed orders

8. Contact Us

For any order-related assistance:

📧 Email: info@rstraders.xyz
📞 Phone: 01630078912
🌐 Website: www.rstraders.xyz
📱 Facebook: https://www.facebook.com/rsemartbd/